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Author

Harmawan Teguh Saputra

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Review Open access Aug 2026

BPJS Patient Satisfaction As Reviewed From Outpatient Services at Ambulu Community Health Center

This study aims to analyze the level of satisfaction of BPJS outpatients with the quality of service at Ambulu Community Health Center and identify the gap between patient perceptions and expectations for each service attribute. This study is a survey study with a quantitative approach. The respondents were 94 BPJS out...

S. Lestari, Hanif Hadinata Utama, Harmawan Teguh Saputra · 0 citations

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