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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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Hana Hadhri

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Open access 2026

Articulating ISO 9001 and ERP Systems Reconfiguring Customer Complaints Management in the Era of Quality 4.0

In an environment marked by chronic disruptions to global value chains, the operational resilience of logistics platforms has become a strategic imperative. However, the performance of these hubs is frequently hindered by organizational fragmentation and information systems operating in silos. This article examines how...

Hana Hadhri, Yosra Ben Abbès, Bouthaina Maazoun et al. · 0 citations

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