Author

H. Gabay

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#explainable ai Sep 2026

AI-based chatbots and public value creation in digital government services

This study analyzes how a government-operated chatbot shapes citizen interactions and public value through emotional, thematic and behavioral dynamics and demonstrates how chatbot-mediated processes influence citizen experience in digital government.

Tehila Tigist Neguse, H. Gabay, Iris Reychav et al. · Transforming Government: Peo... · 0 citations