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Review Jul 2026

“Looks human, communicates warmly”: the impact of chatbots' anthropomorphic design cues on users' intention to adopt health information

This study aims to examine how anthropomorphic design cues in healthcare chatbots, specifically appearance and communication style, influence users' intention to adopt health information through perceived competence and perceived warmth in low-to moderate-risk health contexts. Drawing on the persuasion knowl...

Guo Li, Mark Xuefang Zhu, Shanshan Kong · 0 citations

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