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Sponsored AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI

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G. Somasekhar

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Open access Sep 2026

A bibliometric and thematic evolution analysis of artificial intelligence in online customer experience

A bibliometric analysis of studies dedicated to the application of AI technology and online CX, based on 257 Scopus-indexed works produced in 2015-2024 reveals a shift from effectiveness-based usage of AI to more customer-oriented applications.

Yarramsetti Sumanth, G. Somasekhar · 0 citations

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