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Author

Firahmi Rizky

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Review Open access Jul 2026

Analisis Sentimen Nasabah Terhadap Pengguna M-Banking Raya Indonesia Menggunakan Metode Naïve Bayes Berbasis NLP

Customer sentiment toward the use of the Raya Indonesia M-Banking app is analyzed using a Naïve Bayes method grounded in Natural Language Processing (NLP), and it is revealed that the main user complaints relate to login failures, transaction issues, and slow service responses.

Yusi Meilanda, Firahmi Rizky · 0 citations

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