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Fenny Fitriani

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Review Open access Aug 2026

Monitoring The Quality of Getcontact Reviews Using Integration Sentiment Analysis and Statistical Process Control

The protection of digital communications becomes important as cybercrime rises. Getcontact, a digital communication app that offers services ranging from caller identification to spam detection, has garnered a range of opinions on Google Play Store, which serve as a basis for evaluating service quality. This study aims...

Maria Kristina Lusia Geong, Hani Brilianti Rochmanto, Fenny Fitriani et al. · 0 citations

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