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Sponsored AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI

Author

Faridahwati Mohd-Shamsudin

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2 papers indexed here

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Review Oct 2026

Inclusive leadership and extra-role customer service behaviours: the mediating role of work adjustment and the boundary conditions of social well-being and perceived service climate

Service organisations compete on effort they cannot contractually require, and that effort is becoming harder to obtain. This study asks what still leads frontline employees to exceed their formal role, arguing that inclusive leadership (IL) facilitates such behaviour by reducing employees' uncertainty about what a...

J. Almaazmi, Faridahwati Mohd-Shamsudin, Shaker Bani-Melhem et al. · 0 citations
Aug 2026

Cultivating social orientation behavior in public service: the interplay of servant leadership, job fulfillment, social impact HRM, and compassion

Public sector organizations increasingly rely on employees who will act beyond their prescribed role to deliver value for citizens. In practice, encouraging this kind of discretionary, socially oriented behavior is difficult, and it is not well explained by traditional motivational accounts. Drawing on Self-Determi...

Hamad Al-Hammadi, Shaker Bani-Melhem, M. A. Al-Hawari et al. · 0 citations

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