Open access
Aug 2026
Evaluating Public Service Innovation Using Digital Transformation, Transparency, and Citizen Satisfaction Across Government Administrative Institutions
The findings indicate that digital transformation plays a crucial role in improving service efficiency, accessibility, and responsiveness, while transparency strengthens accountability, public trust, and institutional legitimacy.
Ady Setiawan, Muchayatin Muchayatin, Fajar Surahman et al.
· Mandalika Journal of Busines... · 0 citations