Human-Ai Interface: Assessing The Role Of Explainable Ai (Xai) In Mitigating Knowledge Worker Resistance And Fostering Trust During Ai-Driven Business Process Automation
The study concludes that Explainable AI is not only a technological enhancement but also a strategic tool for promoting employee trust and supporting effective digital transformation and recommends that organizations prioritize explainability, invest in AI literacy and training, and develop transparent AI governance frameworks to encourage successful adoption of AI-driven business process automation.