Factors that Affect Customer Trust with Intent Using Veronika's Generative-Based Chatbot on Providers Telecommunications
The rapid development of generative artificial intelligence (AI) has transformed customer service interactions, including Telkomsel’s implementation of the Veronika chatbot as a digital service solution. However, maintaining customer trust and continued usage intention remains challenging because of variations in infor...
Herta Karunia Ellafonsa, Eric Harianto, Fahrul Riza
· Jurnal Locus Penelitian dan... · 0 citations