Micro, small, and medium-sized enterprises (MSMEs) in Batam have increasingly adopted digital platforms, social media, digital payment systems, and online services. However, these technological advancements have not always been accompanied by stronger community engagement or improvements in local economic outcomes. Thi...
This study aims to examine how cross-selling opportunities, customer-company identification, product evaluation, and digital strategy influence purchase intention, specifically evaluating the mediating role of customer satisfaction for savings and deposit products in the Indonesian banking sector. Utilizing a quantitat...
Edy Yulianto Putra, Villa Cindy, Ferdinand Nainggolan· JBMP (Jurnal Bisnis Manajeme...· 0 citations
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