Review
Open access
Sep 2026
Data-driven quality management applying sentiment analysis and statistical process control: A Malaysian restaurant case study
This research aims to investigate operational process inefficiencies and food quality–related aspects of customer satisfaction in a Malaysian restaurant chain and indicates that most of the food quality complaints are related to duck, meat, and sauce products.
Jon Vince Lim, Jian-Tay Chai, Dong-Hee Zhen
· Data Analytics and Applied M... · 0 citations