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Dong-Hee Zhen

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Review Open access Sep 2026

Data-driven quality management applying sentiment analysis and statistical process control: A Malaysian restaurant case study

This research aims to investigate operational process inefficiencies and food quality–related aspects of customer satisfaction in a Malaysian restaurant chain and indicates that most of the food quality complaints are related to duck, meat, and sauce products.

Jon Vince Lim, Jian-Tay Chai, Dong-Hee Zhen · 0 citations

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