Author

Diana Carolina Benavides Estrada

1 paper indexed here

We haven’t gathered this author’s papers yet. Follow them and we’ll fetch their work.

Not the right person? Other researchers publish under this name.

Open access Sep 2026

A KPI-Based Decision-Support Framework for ERP–CRM Integration in International Physical Distribution: Scenario Analysis from an Emerging Economy

A KPI-based ERP–CRM framework structured around process-fragmentation diagnosis, ERP–CRM functional architecture, KPI operationalization, scenario-based comparison of digital integration configurations, and sensitivity analysis is proposed.

Diana Carolina Benavides Estrada, L. O. Alpala, Argenis Lissander Heredia Campaña · Systems · 0 citations