Consumer reviews on digital platforms can be used to identify customer perceptions of food quality, service, price, and restaurant comfort. This study used 1,006 reviews from 18 restaurants in Mataram City collected through web scraping from TripAdvisor. After data cleaning and selection, 780 reviews were used as the f...
Ameylan Verina Tabun, Hairani Hairani, Dadang Priyanto· Jurnal Ilmu Komputer dan Tek...· 0 citations
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