An Insurance Broker for Every Small Business: The Economics of Exceptional Care at Scale
Small-business owners need expert guidance on their own terms, across schedules, languages, and channels, but low premiums make exceptional, continuous human service uneconomic for much of the market. Combining public evidence, Kinro operational data, and an illustrative five-year service model, we show why traditional...
Pierre-Alexandre Kamienny, Parthasarathi Ainampudi, Corentin Hugot et al.
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