Exploring how AI coaching promotes emotional intelligence awareness of contact centre team leaders
Purpose Team leaders in high-pressure contact centres must balance operational demands with people management, requiring high emotional intelligence (EQ). While traditional coaching can support EQ development, it is often costly and inaccessible. Generative artificial intelligence (AI)-enabled coaching offers a potenti...
Nicky H. D. Terblanche, Cindy Squair
· Journal of Workplace Learnin... · 0 citations