Author

Chunming Wu

h-index 0 View on Semantic Scholar

We have 1 of 2 papers

We haven’t gathered this author’s papers yet. Follow them and we’ll fetch their work.

Not the right person? Other researchers publish under this name.

Jul 2026

Evidence-in-the-Loop: Trace-Driven Optimization for Customer-Service LLM Agents

The paper contributes three reusable deployment patterns: hybrid RAG evidence construction, multi-channel retrieval and reranking produce auditable FAQ candidates, and trace-driven RAG and reranker improvement, where reranker fine-tuning is evaluated not only for in-domain gain but also for forgetting risk.

Chunming Wu, Dafei Qiu, Congde Yuan et al. · arXiv.org · 0 citations