Chen-Yue Dong

When AI Summarizes Reputation: A Multi-Model Fidelity Audit of Consumer Risk Signals and Platform Trust in E-Commerce

Generative AI review summaries recast dispersed consumer evidence into reputation signals, yet their evidentiary basis can be difficult to audit. This study asks whether algorithmic reputation distillation preserves auditable comparisons; consumer trust is outside the study’s scope. We audit restaurant and nightlife re...