How User-AI Mistreatment Occurs and Matters in Conversational Systems?
It is found that user hostility varies 13-fold across models, driven largely by who each model attracts rather than by model behaviour: first-turn hostility spreads far wider than post-response hostility, and more than fifteenfold separates the extremes even after deduplicating opening prompts.
Fan-Qi Zeng, Sadid A. Hasan, Chao-Cheng He
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