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The Interactions website (interactions.acm.org) hosts a stable of bloggers who share insights and observations on HCI, often challenging current practices. Each issue we'll publish selected posts from some of the leading and emerging voices in the field.
Generative artificial intelligence (AI) is transforming digital platforms by reshaping customer interaction, organizational decision-making, and platform strategy. This teaching case presents a strategic dilemma in which managers must determine how AI should be integrated into a livestreaming platform after AI-powered...
Results show that AI Technical Competence (AITC) significantly predicts Algorithmic Trust, which fully mediates the link to Strategic Decision Quality, and Crucially, Task Complexity exerts a “dampening effect,” weakening the impact of trust on quality in hyper-complex scenarios.
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