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Author

Bonaventura Ngarawula

2 papers indexed here

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Open access 2026

Evaluating Online Public Consultation Services in Supporting Public Information Disclosure: Evidence from West Kutai, Indonesia

Digital transformation in public services encourages the government to provide more accessible, efficient, responsive, and transparent services. This study aims to evaluate the implementation of online consultation services at the West Kutai Regency Inspectorate in supporting public information disclosure. The study us...

S. Arimayonani, Bonaventura Ngarawula, D. Adi · 0 citations
Open access 2026

Policy Implementation of a Digital Public Complaint Service System: Evidence from SP4N-LAPOR in Malang City, Indonesia

The implementation of a digital-based public complaint service is one of the government’s strategies to improve the quality of public services, transparency, and government accountability. One of the innovations developed by the government is the National Public Service Complaint Management System–Online Public Aspirat...

Septiyani, Bonaventura Ngarawula, Wahyu Wiyani · 0 citations

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