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Bhanu Chand Somarajpalli

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Review Open access Jul 2026

Comparative Analysis of Approaches to Embedding AI Functionality through In-Application Interfaces and Autonomous Agent Orchestrators in CRM Systems

This review examines the two approaches to embedded assistance through a seven-layer reference architecture that places each in a specific tier and clarifies why the boundary between them lies between the model and orchestration tiers.

Bhanu Chand Somarajpalli · 0 citations

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