Review
Open access
Jul 2026
Comparative Analysis of Approaches to Embedding AI Functionality through In-Application Interfaces and Autonomous Agent Orchestrators in CRM Systems
This review examines the two approaches to embedded assistance through a seven-layer reference architecture that places each in a specific tier and clarifies why the boundary between them lies between the model and orchestration tiers.
Bhanu Chand Somarajpalli
· Universal Library of Enginee... · 0 citations