Conference
Open access
Aug 2026
HOW OPERATIONAL GOVERNANCE DRIVES PERFORMANCE AND RESILIENCE IN BANK BUMN: THE MEDIATING ROLE OF SERVICE QUALITY
Bank BUMN play a critical role in maintaining national financial stability, yet they remain highly exposed to operational disruptions driven by escalating cyber threats. Despite regulatory efforts to strengthen banking resilience, empirical evidence on how operational governance shapes both operational performance and...
Kanaita Zahra, Bagas Gumintang, T. Safitri et al.
· The International Conference... · 0 citations