Internal oversight is essential for strengthening accountability and good governance in local government. This study analyzes the role of the Kendari City Inspectorate in supervising local governance and supporting the implementation of good governance principles. Using a descriptive qualitative design, data were colle...
Ryan Zulfatra Fahrul, A. Muthalib, Indira Yuana et al.· Horizon· 0 citations
Patient-centered obstetric care requires healthcare personnel to understand the patient experience and utilize feedback to improve communication, privacy, coordination, and trust. This study aimed to analyze the experiences of returning patients regarding service quality and loyalty in community-based obstetric practic...
Laode Muhamad Halilintar Lutfi, Asraf Yunus, Abdul Hakim· PEDAGOGIC: Indonesian Journa...· 0 citations
The findings show that customer orientation is the strongest driver of business model innovation and influences performance both directly and indirectly through business model innovation.
