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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

Author

Anni Rahimah

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2 papers indexed here

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Review Open access Aug 2026

Systematic Literature Review of Research on Service Quality in Business-to-Consumer Markets

Background: In an increasingly aggressive business environment, companies are compelled to deliver optimal service quality as a strategic effort to retain customers. This article aims to analyze the latest developments in service quality research through a Systematic Literature Review (SLR) of 64 relevant articles sour...

Diki Dwi K, Kadarisman Hidayat, Anni Rahimah · 0 citations
Review Open access Aug 2026

Understanding tourist decision-making in muslim-friendly tourism: A conceptual framework of user-generated content, expectations, and religiosity

This study builds an integrated conceptual model to explain the process by which UGC affected tourists in deciding to travel to Muslim-friendly destinations through psychological and behavioral mechanisms. The era of digital tourism and social media has emerged, as tourists often turn to other users for visits they rel...

Rio Era Deka, A. Kusumawati, E. Pangestuti et al. · 0 citations

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