Support requests, equipment records, and maintenance schedules in ICT departments are often managed through separate spreadsheets, printed logs, and informal follow-ups, making it difficult to see which requests are still open, where a piece of equipment currently is, and when it is due for maintenance. This study desc...
Julius Arvyll U. Cepeda, Angelo P. Peralta· European Journal of Innovati...· 0 citations
This study developed and evaluated a Decision-Support System for Quality Assurance Survey Analytics for St. Paul University Philippines to address inefficiencies in its manual survey-scoring and reporting process. Using a descriptive-developmental research design and Agile Scrum methodology, the system incorporated aut...
Angelo P. Peralta, Julius Arvyll U. Cepeda· European Journal of Innovati...· 0 citations
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