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Alade Mohammed Akinsanya

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Review Open access Sep 2026

The Role of AI-Powered Customer Interaction Management in Enhancing Service Satisfaction in Emerging Real Estate Markets

This study investigated the impact of Artificial Intelligence-powered Customer Relationship Management (AI-CRM) capabilities on customer satisfaction within the Lagos real estate sector. Grounded in the Technology Acceptance Model (TAM), the research examined three critical dimensions: Customer Interaction Managemen...

Alade Mohammed Akinsanya · 0 citations

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