Open access
2026
REVISITING THE ROLE OF SATISFACTION IN E-GOVERNMENT LOYALTY: EVIDENCE FROM A DIGITAL TRANSPORTATION PLATFORM IN INDONESIA
This study examines the direct and indirect effects of digital service quality, digital trust, perceived usefulness, and system quality on citizen satisfaction and loyalty among Access by KAI users on Java Island, while reassessing the mediating role of satisfaction in government-operated digital transportation platfor...
Hermawan, Suryadi, Firda Hidayati et al.
· Public Administration Issues · 0 citations