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Aditya Vikram Pawal

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Review Open access Oct 2026

Digital Queue Management Systems: A Literature Review of Waiting-Time Estimation, Virtual Queues, and Service Operations

Digital queue systems represent service requests as trackable tokens, allowing progress to be monitored without the need for a physical line. The effectiveness of these systems is determined by how accurately they predict waiting times, how clearly they communicate updates, and how efficiently they support staff activi...

Aryan Santosh Awale, Raj Chandrakant Dewarde, Aditya Vikram Pawal et al. · 0 citations

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